Privacy Policy

The eNetCRM (eNetCRM) is committed to protecting the privacy of your information in accordance with the principles set out in the Data Protection Acts (DPA) of 1994 and 1998. This policy explains how we use the personal information we collect about you when you use our websites or get in contact with us.

What information do we collect?

We collect information about you when you register with us, place an order for our products or services, sign up to one of our newsletters or ezines, or sign up for our events. We also collect information when you complete our surveys or send us enquiries. This may cover anything from your contact details, such as name and address, job title, email address, telephone numbers, to details of services and products purchased. We do not store any personal banking or credit card details.

We also collect information about your use of our websites and how you arrived at our website in the first place. This can include what links or adverts of ours you have viewed or clicked on to reach us, or any search terms you have used. We can also see which pages of our websites have been viewed by you and for how long. All this information helps tell us what content is popular with our customers so we can improve our services and products.

How will we use this information about you?

We collect information about you to provide you with access to our services, process your order, manage your account, facilitate provision of the products and services, assist in training or consultancy processes, support quality monitoring and help determine how our services can be improved, and to keep you informed of the latest services, news or products that we think may be of interest or relevance to you. We may also use this information to decide what content you are interested in, measure the success of our marketing campaigns, and to better understand our customers. From time to time, we may also contact you for market research purposes. We may also use the information we collect to customise or tailor our websites, products and services according to your interests.

Will we pass this information on to other companies?

We do use third parties to process your information on our behalf, to ensure that we can fulfil all our obligations to you. We only work with companies which prioritise the protection of personal data and which pass the strict organisational and technical security standards that we set. The only other times when we will pass your details to anyone else is when we are obliged to for fraud or other legal purposes. We will NOT sell or lease your personal information to third parties unless we have your permission or are required by law to do so.

How do we keep your information secure?

We take the security of your information very seriously and are certified to ISO 27001 standard. We use multiple layers of firewalls to ensure user data is kept as secure as possible, specialist devices to detect and prevent intrusion attempts, and encryption systems to ensure data is scrambled while being transmitted from system to system. We employ equally rigorous physical security policies to prevent physical access to our data centres. We perform regular system patching and employ an independent security company to perform penetration tests (authorised attempts to try to hack our systems to show any risks) annually and when we bring new systems online. We ensure that third parties employ the same rigour when handling data, ensuring that they apply security far in excess of regulatory requirements.

How long will we keep information?

We will only keep information about you for as long as we need to. We make sure that any companies which process your data on our behalf do the same. We have an internal retention policy with varying retention periods for different categories of information depending on our legal obligations and whether there is a commercial need to retain the information, such as to help us answer member account queries. After a retention period has elapsed, the data is deleted.

Other websites

Our websites may contain links to the websites of other organisations. This privacy policy only applies to our websites so, when you link to other websites, you should read their own privacy policies and terms and conditions. We cannot accept responsibility for your use of these websites.

How we use cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to provide personalised information.
The Help menu on most browsers will tell you how to prevent your browser from accepting new cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons. However, because cookies allow you to take advantage of some of our websites’ features, we recommend that you leave them turned on.
If you do leave cookies turned on, be sure to sign out of any logged-in service when you finish using a shared computer.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. If there is a material change that could have a detrimental effect on you, we will notify you by placing a prominent announcement on our web pages.

Your rights

You have the right to ask for a copy of the information held by us in our records, in return for which we will charge a small fee. You also have the right to require us to correct any inaccuracies in your information. We respect your right to privacy. If you tell us that you do not wish to have your information used in the ways we have specified, we will respect your wishes. If you would like a copy of some or all of the personal information we hold about you, please write to us:

International Well Control Forum

Inchbraoch House

South Quay

Montrose

Angus

DD10 9UA

United Kingdom